IMPORTANT NOTICE: Click to read our latest update on the COVID-19 outbreak

OUT OF HOURS EMERGENCY

Bassets Lettings

REPORTING MAINTENANCE

Out of hours emergency contractor details

PLEASE only contact contractors in circumstances of a genuine emergency
which we define as any defect resulting in any one of the following:

A: Risk of danger to the health, safety and security of a tenant at the property; or

B: Risk of danger to the health, safety and security of a third party at the property; or

C: A defect that affects the structure of the property

If your issue does not fall into any of the definitions above please report your issues online and we’ll endeavour to deal with the issues once the office re-opens.

 

PLEASE NOTE: Not having hot water or heating for 24/ 48 hours is not deemed as an emergency unless in extreme weather scenarios

Gas

If you can smell gas, please then please call National grid (formally Transco) on

0800 111 999

and vacate the
property immediately

Plumbing or heating

Stonehenge Plumbing
& Heating on

01722 212052

SGS on

01722 331066

Electrical

SGS on

01722 331066

When you do call, you will need to listen to the individual companies own
procedures and process when reporting an emergency.

If you do call out a tradesman and it is not deemed an emergency,
you may be charged for any call out.