PLEASE only contact contractors in circumstances of a genuine emergency
which we define as any defect resulting in any one of the following:
A: Risk of danger to the health, safety and security of a tenant at the property; or
B: Risk of danger to the health, safety and security of a third party at the property; or
C: A defect that affects the structure of the property
PLEASE NOTE: Not having hot water or heating for 24/ 48 hours is not deemed as an emergency unless in extreme weather scenarios
When you do call, you will need to listen to the individual companies own
procedures and process when reporting an emergency.
If you do call out a tradesman and it is not deemed an emergency,
you may be charged for any call out.