UPDATED: 12/10/2020

We are open normal hours Monday to Friday and slightly reduced hours on  Saturdays which are now 9 am – 2 pm.


We are for obvious reasons trying to reduce visits to the office and where possible would ask customer and clients to consider if your query or enquiry could be dealt with over the telephone or email? If a personal visit to the office is still required please where possible make an appointment in advance.


We do have a safe zone to the front of the office for dropping off keys and paperwork. We have handily placed hand sanitizer and would encourage these to be used.


If a personal appointment to visit the office is required our staff will wear a mask as appropriate.


Please see below answers to a few of the Frequently Asked Questions:

Q. Am I able to come into the office? – *** FACE COVERINGS ARE NOW REQUIRED TO VISIT THE OFFICE ***

A. As stated above this will be via appointment only between the hours of 10:00 am – 5:00 pm from Monday to Friday, plus reduced hours on Saturday from 9:00 am – 2:00 pm and we will be limited to the number of people we will be allowed in the office at any one time. If you are able to correspond with us via either email or telephone instead, we would ask that you do so. This avoids any unnecessary contact and helps up follow Social Distancing Guidelines as efficiently as possible.

In accordance with the recent change in Government guidelines with regards to the wearing of face coverings in shop and retail, feedback via Propertmark our professional trade body has highlighted this includes a visit to Letting agents offices.

Q. Can I arrange a viewing?

A. Yes, we will be conducting physical viewings again from Tuesday 19th May and implementing strict guidelines for these to be carried out as safely as possible. Please follow this link to an overview of these guidelines: COVID-19 Viewing Guidelines. These will also be in conjunction with further questions and steps to follow to conduct viewings in a safe manner.

We are also still carrying out ‘Virtual Viewings’ which we would advise are still the safest way to view a property. Properties which we have the capability to do this with, have this highlighted in both their description & photos. If you would like to do proceed in this manner, please feel free to get in contact via email on lettings@bassets.co.uk

Q. Are you carrying out Valuations?

A. Yes, we are more than happy to have a conversation over the phone and give you as much information as possible. We will do this using all digital resources such as Zoom. If you would be interested in this please contact our Head of Lettings – Quentin Thatcher on 01722 850585. If we are to visit your property, we will do this whilst respectfully avoiding any handshaking or physical contact, keeping our two-meter distance and will wear PPE if recommended by Government Guidelines.

For any maintenance issues, please report this via the Website & our Maintenance Reporting Button. We will try and deal with all issues as promptly as possible during this difficult time. All of our contractors are expected to follow all government guidelines when visiting properties with regards to face coverings and social distancing. We would also expect tenants to also help minimise risks during contractors visits.

For more details on guidance for both Landlords & Tenants during this time, follow the attached link to the latest: Landlord & Tenant Guidance – Covid-19

For Government Guidelines on Home Moving, please follow this link: COVID-19 Home Move Advice


Thank you for your patience & continue to stay safe