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OUT OF HOURS EMERGENCY

Bassets Lettings

REPORTING MAINTENANCE

Damp

For out of hours emergencies please use
the 'Out of Hours' link above.

Damp Issues.

The first thing to consider is what is causing the damp.

  1. Condensation?
  2. Rising Damp?
  3. Penetrating damp?

Condensation (See video above).

Condensation is the most common type of damp. It’s caused by a combination of excess moisture in the air and poor ventilation. It could start from something simple, such as steam from the kettle, running the hot water or cooking pasta on the hob. If treated properly, condensation can be remedied without it causing lasting damage.

We will ask you to follow our guidance leaflet and monitor any condensation for a period of up to six weeks to assess any improvements and whether any further action is required.

Rising Damp

Rising Damp can look a lot like condensation but it has a very different cause.

As the name suggests, Rising Damp starts at ground level and rises upwards, climbing your walls from the floor. It can cause more damage than condensation, so it’s important to be able to tell the difference between the two.

This should be reported to us in the form below giving us specific locations and photos of the affected areas.

Penetrating Damp

Signs of Penetrating Damp include dark patches on the walls that won’t go away – they might even grow or darken when it’s wet outside.

Cold rooms, a re-occurring black mould that grows over time and a noticeable damp smell may also indicate that you have penetrating damp.

From the outside, signs of leaks or cracks in your guttering or roof tiles may point to an issue. It’s important to stay on top of maintaining the outside of your Property to save yourself from lasting structural damage.

This should be reported to us in the form below giving us specific locations and photos of the affected areas.

 

 

What is the problem?

Please include as much information as possible about the issue or issues, detailing specific location or room
(ie Bathroom tap is leaking).

Add photos

Please add up to 5 photos, video or audio files (max: 30mb each)
to help explain the problem.

Address details

Your contact details

Confirm and send

*e.g. parking restrictions or limited access for vans
4000 characters remaining
*If there are pets in the property, please provide details
*If there are alarms in the property, please provide details
*If there are parking restrictions near the property, please provide details

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