Heating & Hot Water

For out of hours emergencies please use
the 'Out of Hours' link above.

The videos above might help solve your Heating and Hot Water request.

These videos have been provided to help with a number of commonly reported issues. Please check these prior to submitting your maintenance issue. If these do not cover the issues being raised, then please scroll down


Video 1 – How to re-pressurise your boiler

This video details how you can re-pressurise a boiler if it has lost pressure (combi boiler only). Please note however if you are regularly having to re-pressurise your boiler, this could mean there is a water leak or issue within the system. If this is the case, please highlight this and the fact you have had to re-pressurise on a regular basis (ie more than once a week).


Video 2 – How to bleed a Radiator

You may be experiencing issues with your radiators heating up. If the top of your radiator is cold but the bottom is warm there is too much air trapped in the system and you need to bleed your radiator. It is a relatively simple thing to do, but an important one to help maintain the efficiency of your boiler and central heating system. Bleeding the radiator releases the air and allows hot water to fill the whole system. Follow these steps to check and bleed your radiators:

Before bleeding your radiator:

  • Turn off your heating and ensure all radiators have completely cooled down
  • Although a screwdriver can be used for some modern radiators, most radiators require a radiator key to bleed. If you don’t have a radiator key, you can pick one up from most DIY stores.
  • Ensure you have a cloth and a bucket below the radiator valve to catch any water.
  • If more than one radiator is cold, there may be a problem with the whole system that needs to be checked by an engineer.

How to bleed:

  1. Holding the key with a cloth, slowly turn anti-clockwise to open your radiator’s valve (the smallest square nut at the top of the radiator). You should hear a hissing sound as the air escapes.
  2. Wait until the sound stops and water starts to leak out before turning the key clockwise to close the valve.
  3. Do not unscrew the valve completely
  4. Once all your radiators have been bled, check the pressure of your boiler gauge. If the pressure is too low, you’ll need to rebalance the pressure (check your boiler manual for guidance). If the pressure is normal, you can switch your heating on and check that there aren’t still any cold areas.

We recommend doing a full check of all the radiators in your home every couple of months.

If this has not helped, please continue to report the repair request through to us. This will then be treated as an urgent issue

Boiler fault codes

  • Check your boiler manufacturers instruction booklet as the most common fault codes will be listed.
  • If you don’t have a manual this can often be found with a simple google search.
  • Some fault codes will ask you to reset the boiler.
  • Please follow the instructions and guidelines carefully and if you are in doubt please continue to report your issues below.


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