IMPORTANT NOTICE: Click to read our latest update on the COVID-19 outbreak

OUT OF HOURS EMERGENCY

Bassets Lettings

REPORTING MAINTENANCE

Please use this system to report all maintenance issues.

For out of hours emergencies please use
the 'Out of Hours' link above.

Please consider, prior to submitting, if the maintenance issue is something that should be dealt with by you as the Tenant as detailed in your tenancy agreement and your obligation to act in a "Tenant-like manner".

All of our contractors are expected to follow all government guidelines when visiting properties with regards to face coverings and social distancing. We would also expect tenants to also help minimise risks during contractors visits.

Please use the most relevant icon for
your primary maintenance issue.

Smell Gas

Smell Gas?

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on:

0800 111 999

After that you must report this issue both
through this system and by telephone

Fire

Fire

If there is a fire at the property under no circumstance should you try to put it out yourself.

You must immediately evacuate the property and then contact the emergency services to report the fire calling:

999

After that you must contact us by telephone