Bassets is an independent, award-winning and family-run Estate agent covering Salisbury, Amesbury, Andover, Fordingbridge and the surrounding areas.
The team boast a wealth of experience and knowledge from the Directors and owners Stuart and Maryam Calvert through to Head of Lettings & Sales Quentin Thatcher who has run and managed the business since 2013.
Customer Service has always been at the heart of everything we do – an ethos that has helped Bassets quickly grow to be the #1 Lettings Specialist in the Area. We pride ourselves on our reputation of being fair, honest and completely transparent in everything we do. Our customers (landlords, tenants and contractors in particular) seem to appreciate this difference – helping us to grow through recommendations and repeat business. This strong foundation continues to allow the company to go from strength to strength.
Quentin has a vast amount of knowledge and possesses a wealth of experience having spent the past 31 years in the property industry. His ethos and belief in providing excellent customer service and transparency are key to our continued success and why we are entrusted to manage over 425 properties locally whilst finding tenants for a further 250 properties.
Meet the Team
Bassets is committed to providing our customers with expert knowledge and professionalism at all times. To ensure this is happening, we recruit team members based on their passion for providing exceptional customer service, communication skills and their knowledge of the local area.
New Business, Marketing & Pre-Tenancy Team
Quentin Thatcher, MARLA, MNAEA - Head of Lettings & Sales
Quentin has worked in the property industry since 1989 and has an abundance of knowledge and experience in residential sales, lettings and new homes. Quentin started his early career in Kingston upon Thames working predominantly in the London and Surrey markets until 2005 when he then moved to Hampshire. He joined Bassets in October 2013 believing his own ethos and passion blends well with the core values at Bassets; to provide outstanding customer service and to offer open, honest and professional advice.
Quentin is married to Dawn, has three children and when not supporting their various sporting endeavours, he enjoys taking Monty & Luna the Labrador along with Bracken the mad Springer Spaniel for country walks. Whilst not playing these days, in any other spare time, Quentin is a keen cricket and football fan.
How can I help? : Quentin oversees the running of the whole of the lettings & Sales business, carrying out the majority of valuations, general lettings advice, notices, rent reviews, legal advice, complying with legislation & buy-to-let advice.
So if you have a property to let or sell please contact Quentin today.
Luke Russell - Assistant Manager
Luke joined the team in November 2017 as a Letting/Marketing Administrator. Luke had previously worked in the retail industry for 5 years, but with an interest in property and enjoying working in a small personable team, a change of career was afoot.
In his spare time Luke enjoys socialising with friends and family, watching the Rugby and going to see live music at various Festivals and gigs.
How can I help? : Luke splits his time between conducting viewings and dealing with the companies social media. Luke also deals with processing applications, interacting with Landlords, general marketing and aiding in admin duties within the office.
Valentina Milos - Accounts &Administrator
Born and raised in Romania, Valentina has travelled the world and lived in four different countries in the last 10 years. For the past 12 years she has worked in different sectors of customer service, which she enjoys very much.
In Valentina’s spare time, she loves to spend time with her husband, taking long walks in the countryside, travelling and socialising with friends.
How can I help? : Valentina deals with accounts and the arranging of plus arranging and booking safety certificates such as Gas Safeties and EICR.
Jamie Yeats - Letting Negotiator
Jamie joined Bassets in February 2018 as an Apprentice Maintenance Administrator. Since leaving school, Jamie has always had a passion for working in the business industry and loves the idea of working in a small, friendly environment. In the time that he has been working in an office environment, it has given him the skills and has led to two promotions with Bassets the latest as a Lettings Negotiator.
In Jamie’s spare time, he enjoys watching and playing football and socialising with friends and family.
How can I help? : Within his role, Jamie will support Luke and team dealing with enquiries, arranging viewings, liaising with Landlords on a day to day basis and dealing with the new tenancy and move in process.
Property Management, Maintenance & Post Tenancy Team
Lauren Willis - Part Time Property Manager
Lauren has returned to Bassets having been with Bassets from 2015 to 20221 and returning to the team in May 2022.
How can I help? : In Laurens role, she carries out regular property inspections and produces feedback to landlords in regards to inspections of their properties.
Charlotte Naylor - Property & Maintenance Manager
Charlotte has joined the team having worked in the property industry for approximately 3 and half years and has a real focus on customer service and will be a great asset in our Property
Management, Maintenance & Post Tenancy Team.
Charlotte is keen on music and in particular festivals, travelling and in her spare time going to the gym and keeping fit.
How can I help?: Charlotte will deal with maintenance issues, liaising with Contractors with all aspects of property management and the end of tenancy process, from instructing and carrying out End of tenancy inspections and dealing with deductions and deposit returns.
Mark Court - Maintenance Manager
Mark has worked for the company since 2018 and brings a wealth of experience managing maintenance.
Mark is a dedicated family man, a Dad and a proud Grandfather. He also enjoys Football and spending time in the garden and DIY.
How can I help?: Mark's focus is to look after all aspects of property maintenance processing requests from tenants, arranging quotes and works and ensuring both the tenant and landlord are updated at all stages.
Directors & Owners of Bassets Lettings & Sales
Stuart Calvert - Director
Stuart has been the Director of the successful Northwood Southampton branch for over ten years. He is also very experienced is sales and lettings and has managed various job roles in the industry.
Stuart oversees the busy Southampton Branch along with other aspects of running the various branches and businesses. Northwood Southampton, Northwood Salisbury & Pure Estate Agents in West End, Southampton
Maryam Calvert, Dip RLM - Director
"I love leaving work knowing I have happy landlords and vendors knowing their property investment is in safe hands, I pride myself on my team giving exceptional customer service and being friendly and approachable.” Maryam has worked for Northwood since 2005, helping to run and grow a successful office in Southampton she has a wealth of knowledge in letting and has achieved a Level 4 Diploma in Residential lettings and management.
Maryam currently oversees the Northwood office in Salisbury along with other aspects of running the various branches and business. Northwood Southampton, Northwood Salisbury & Pure Estate Agents in West End, Southampton
Customer service is at the heart of everything that Bassets does. We are pleased to show some of the most recent comments received from our happy clients
Bassets has been recognised locally, regionally and nationally for customer service, marketing, commitment to the community and all round business excellence across both the estate agency industry and wider business environment.Read more
As an independent and family run business, we take our social responsibilities very seriously; we always look to give back as much as possible to the communities in which we work.