At Bassets, we understand that renting a property can be an overwhelming and confusing process. As an award-winning lettings team, we pride ourselves in providing open and honest advice which is fair and transparent. We endeavour to provide clear information at all times, such as this how to rent guide: How to Rent Guide. However, if you have any queries please don’t hesitate to contact the team.

Pre Tenancy Tenant Costs (All fees include VAT)
Holding Deposit (If successful, these monies will be used towards the rent and the deposit unless already returned) Equivalent to one week’s rent
Administration Referencing Fee (Company Let) £300 per Let
Pet Surcharge: Dog/Cat 3% of the monthly rent
Pet Surcharge: Multiple or Other By agreement in relation to the potential of additional wear & tear
Damage Bond
Assured Shorthold Tenancy Let
Company Let
Equivalent to 5 week’s rent
Equivalent to 6 week’s rent
One month’s rent plus £250
Tenancy Tenant Default & Permitted Charges
Early Termination Fee An appropriate Fee taking into account the length of the original fixed tenancy and the extra cost incurred by re-letting the property early.
Replacement Key or Security Device (‘default’ fee) The cost of the replacement Key or Device.
Late Rent Payment Interest charged at the Bank of England Rate – Rate plus 3%
Any Change in Tenancy or to the Tenancy Agreement £60 including VAT
Missed Appointments: For example where access has been arranged via the Tenant for a Contractor The amount of any loss suffered by the Landlord
Arranging Post Tenancy Works: e.g. To cover the costs of arranging post tenancy works that the tenant is responsible for. i.e. carpet cleaning, general cleaning etc. Relevant compensation to the Landlord or Bassets for arranging such works

*All fees include VAT where applicable

Holding Deposit

A Holding Deposit of 1 week’s rent will only be paid, once the Landlord agrees to proceed after you have registered your firm interest in renting the property. This deposit is paid once the Landlord has formally accepted your application, following the completion of your ‘Offer & Application Form’ and is subject to referencing and contract. The completed application form constitutes your offer to rent the property. At this point, a Deadline for Agreement Date is set by which time both the Tenant and the Landlord are required to have entered into a Tenancy.


Before being accepted as a Tenant, we will formally reference you using an independent referencing company. A full credit score, employer reference and previous Landlord reference as appropriate will be conducted. If you think there may be any problems with your reference, you must advise us before referencing commences.

As part of this process, we are required to check that Tenants comply with the Government’s Right to Rent guidelines. Accordingly, you will be asked to provide proof of your right to rent. In most cases, a passport will suffice, however, if you’re a non-UK, EU or Swiss Nationality you may need to provide further details to confirm your right to reside in the UK. Please contact us for further information.

Return of Damage Deposit

If the Landlord rejects your application, any Holding Deposit paid will be refunded to you. However, the following situations are likely to lead to the Holding Deposit being retained in full:

  • Any Tenant fails a Right to Rent check;
  • Any Tenant provides false or misleading information which would reasonably and adversely impact on the Landlord’s decision as to the Tenant’s suitability to rent the property;
  • Any Tenant changes their mind prior to the Deadline for Agreement and decides not to rent the property;
  • Any Tenant fails to take all reasonable steps to enter into a tenancy agreement.

Damage Deposit

Once your reference has been approved and you are ready to move in, you will be required to pay the first month’s rent in advance plus the Damage Deposit. Should the Landlord accept a pet at the property, there is likely to be a Pet Surcharge added to the monthly rent. The Damage Deposit is set to five weeks’ rent.

The Damage Deposit is registered by Bassets with an approved deposit scheme and is to be used if you fail to meet your legal obligations set out in the Tenancy Agreement.

Day of Move In

On the proposed day of move in you will be invited into the office after 1:00 pm to collect keys and sign paperwork, you should then allow around 30 minutes for this process to take place.

Note: When a date has been arranged to come in, you must make sure you have allowed enough time prior, for rent & deposit to have been paid and be IN CLEARED FUNDS.

Deposit Registration

The existence of the Damage Deposit is registered with an approved Deposit Scheme and a certificate is sent to you confirming this.

Protecting your Money (CMP)

As part of our professional association with ARLA Propertymark, Bassets Lettings hold your money in a separate client account with The Propertymark Client Money Protection  Scheme which is independently inspected annually and government approved. This is then backed by a Client Money Protection scheme which means your money is safe if the worst was to happen.

Our CMP Certificate can be seen here: ‘Client Money Protection Certificate’ and a link to the Propertymark rules to which we must adhere can be found here: Propertymark Rules. This is not the case with all letting agents.

For guidelines on Client Money Protection (CMP) claims: CMP Guidelines

This means we can proudly display the ARLA Propertymark logo in recognition of this extra protection for our clients and customers.

Payment of Rent

Rent must be paid promptly in advance by standing order. Payment of rent by any other method may incur additional charges. Bassets operate a “zero tolerance” policy to rent arrears.