New Guidelines 24th July 2020 – Face Coverings

New Guidelines 24th July 2020 – Face Coverings

Agents need masks when dealing with visitors to branches


As the public will have to wear masks when entering a shop from 24 July, Propertymark can confirm, that in line with our best practice guidance, it won’t be necessary for estate and letting agents’ staff to wear a face-covering whilst in the office with the same group of people and social distancing except when dealing with visitors.

Over the last two weeks, Propertymark has also been seeking clarification on whether the Government’s requirements for customers to wear face coverings when entering shops in England extends to estate and letting agents branches.

Propertymark worked towards clarity with the Ministry for Housing, Communities and Local Government and agents should be welcoming visitors on an appointment basis and when all other methods of communication have been exhausted. Any visitor to the office should then be asked in advance to wear a face covering.

If you are concerned in any way we are still delighted to help you over the telephone (01722) 820580 or email:

Government Guidelines