We’re Moving!

We’re Moving!


Bassets Lettings are Moving Office!

After 15 Years of being located in our current office on Castle Street, it’s time for a change. Over this time we’ve gone through a few different looks, but the ethos and level of customer service stay the same. We aim to continue to bring you this same level of service we always have done.

We’ll be moving this Friday, the 19th of August and we aren’t moving far. We are heading slightly further down Castle Street to Cheviot House where we will be in a bigger open-plan space where you can still come in and visit us.

We will still be on the same contact numbers, so you will still be able to get hold of all our members of staff the same as before. However anything via post we will be at our new address, which you can see below:

Basset Lettings

69-73 Cheviot House



We are excited about this new chapter of Bassets Lettings, where we hope to continue to go from strength to strength. We look forward to having you onboard with this and want to say thank you for your continued support over the years.

Government plans to abolish Section 21

Government plans to abolish Section 21


Today, the Government has announced plans to consult on new legislation to abolish Section 21 evictions. The so-called ‘no-fault’ evictions. This will effectively create open-ended tenancies, and lead to what the Government believe will be more effective means of getting their property back when they genuinely need to do so.

Under the Government’s proposals, landlords will have to provide a concrete, evidenced reason already specified in law for bringing tenancies to an end.

To ensure landlords have confidence the Government will allow them to be able to end tenancies where they have a legitimate reason to do so. To this end, Ministers will amend the Section 8 eviction process, so property owners are able to regain their home should they wish to sell it or move into it.

The Government will also expedite Court processes, so landlords are able to swiftly and smoothly regain their property.

Ministers will work with other types of housing providers outside of the private rented sector who use these powers and use the consultation to make sure the new system works effectively.

For more info on this piece, follow one of the following links:

ARLA Propertymark

RLA News

Letting Agent Today

Landlord Clinic – Tuesday 16th April

Landlord Clinic – Tuesday 16th April


On Tuesday 16th April, we will be hosting a Landlord Clinic. Whether you are a Private Landlord or are using another agent, we are more than happy to help you with any issues you may currently be facing.

We will also be working alongside Trethowans Solicitors for the event, who will be on hand to give you and advise you if you need any help on the legal side of things.

During the event, we will also be here to update you on recent events, plus forthcoming legislation changes and additions such as:

  • Right to Rent Checks
  • The revision on Section 21 Notices
  • Fit for Habitation Act
  • Mandatory Electrical Checks
  • Caps on Damage Deposits
  • The Impact of the Tenant fee Ban

So, if you’re an existing Landlord, looking to become one or just after a bit of advice with the upcoming changes get in touch and RSVP to quentin.thatcher@bassets.co.uk.





Christmas Opening Hours 2018

Christmas Opening Hours 2018


We hope you’re looking forward to Christmas as much as we are, here’s just a quick reminder of when our offices will be open over the Christmas and New Year period.

Friday 21st December:  8:45am – 12:00pm
Saturday 22nd December: CLOSED
Sunday 23rd December: CLOSED
Monday 24th December: CLOSED
Tuesday 25th December:  CLOSED
Wednesday 26th December: CLOSED
Thursday 27th December: 10:00am – 3:00pm
Friday 28th December: 10:00am – 3:00pm
Saturday 29th December: 10:00am – 3:00pm
Sunday 30th December: CLOSED
Monday 31st December: CLOSED
Tuesday 1st January: CLOSED
Wednesday 2nd January: 8:45am – 5:45pm

If you are a Tenant and have a maintenance issue during this time, please call the normal lettings number on 01722 820 580 and follow the instructions.

Smelling Gas:
This is URGENT then PLEASE CALL : 0800 111 999

Plumbing & Heating:
Stonehenge Plumbing & Heating: 01722 212052 & SGS: 01722 331066

SGS: 01722 331066

Top Tips for Choosing a Letting Agent

Top Tips for Choosing a Letting Agent


Choosing the right letting agent to look after your property is a very important decision. Senior Lettings Manager of Bassets, Luke Skinner, gives his top tips for choosing the right letting agent.

A reputable agent:

At the very least, your chosen agent should be members of the following:
• ARLA (Association of Residential Letting Agents)
• The Property Ombudsman (in case you have a complaint)
• An ‘approved’ Tenancy Deposit Bond Scheme (if not, you may be unable to serve notice to your Tenants and claim back your property)
• Client Money Protection (which provides compensation to Landlords, Tenants and other clients should an agent misappropriate their rent, deposit bond or other client funds).

From 1st April 2019, this will become mandatory for all Letting Agents and here at Bassets, we have been operating with this membership for the past 3 years.

Qualified staff:

You need to be certain that you are dealing with competent people, who have excellent knowledge and are professionally trained in the industry.

Bassets’ staff are experienced and highly knowledgeable about the regulations and legislation governing the lettings industry, with many of them having passed their professional (ARLA) exams.


You should be confident that your Letting Agent has integrity, a commitment to customer service and a focus on acting in your best interest.

Bassets have been recognised locally, regionally and nationally for customer service, marketing, commitment to the community and all-round business excellence. In addition, in 2016 they were awarded with “Best Letting Agent” at The Guild of Professional Estate Agent’s national awards and also “Best Small Agency in the South West” at the Letting Agency of the Year Awards.

Bassets Lettings - Salisbury

Market leader:

Make sure you carry out your research about the agent. Does the agent have a proven track record? Have they recently let other properties similar to yours? If a letting agent hasn’t published key performance indicators, such as the average length of time it takes to find a suitable tenant or the average asking rent they achieve, don’t be afraid to ask them.


Consider where the staff of a letting agent are situated. Are you comfortable with the fact your property might be managed by people located a long way from your property?

Bassets have a dedicated lettings office in Salisbury, with 10 members of staff all under one roof. All the management, accounts and maintenance of our lettings properties are conducted by local people, from this one office.

‘All inclusive’ Fees:

Make sure you know exactly what you will be paying for your lettings service. When it comes to fees, many agents charge extra for routine services such as inventories, registering a Tenant’s Deposit Bond, conducting regular Management Inspections and producing a Check Out Report. So when making this difficult choice, check the small print before you decide!

At Bassets, our lettings services are ‘all inclusive’ with no hidden extras, so you don’t need to worry about any unexpected fees! Plus with our All-Inclusive Fully Managed Lettings Service, you could save up to £1,274* per year based on a rent of £800.00pcm.

For further information about letting your property with Salisbury’s leading letting agent, contact Luke Skinner at Bassets on 01722 820580 or email luke.skinner@bassets.co.uk.

Job Vacancy: P/T Property Manager

Job Vacancy: P/T Property Manager


Bassets Sales & Lettings

Part Time Property Manager

Bassets Lettings are expanding and are recruiting a Part Time Property Manager.

A large part of the role will be conducting management inspections, checkout inspections and providing feedback to landlords and tenants as to the status of the property.

However, as the position will involve time spent in a customer facing capacity within a busy Lettings office, the successful applicant should also have an approachable personality meaning that they are easily able to handle general telephone enquiries, be able to discuss available properties with interested customers face-to-face, and assist anywhere else where needed as part of the small property management team.

A smart and confident appearance is essential as is the ability to work equally well as part of a team or individually. Previous administrative experience, good computer literacy and previous experience within the property industry are preferable but not essential for the role as full training will be provided for the right applicant.

The role offered will be Monday-Friday but can be flexible in terms of hours worked, ideally, we would be looking for approximately 25 hours to be covered over the course of the week.

Full salary details will be discussed through the interview process. Please send CV’s through in the first instance to quentin.thatcher@bassets.co.uk. Due to an expected high number of applicants, unfortunately, we will be unable to individually respond to all.

Why we’re “Different In So Many Ways”

Why we’re “Different In So Many Ways”


At Bassets, customer service is at the heart of what we do and who we are as a business. David and Mary Clayton set up the company in 2002, they weren’t Sales or Letting agents by trade, but knowing what a poor reputation the industry had at the time and having been disappointed by the service they’d received when selling and letting out their own property, they were sure things could have been done much better. With that in mind our ethos for the past 16 years has always been to have the customer’s best interest at heart and provide the best service possible

Bassets are always committed to providing our customers with expert knowledge and professionalism from start to finish. To ensure that this is happening, our team members bring; passion to their job, provide exceptional customer service, communication skills and knowledge of the local area. This has proven to be a recipe for success with Bassets being recognised locally, regionally and nationally for its customer service across both the estate agency industry and wider business environment. Some of the awards achieved for this include;

• The South’s Best Estate Agent 2014 – ESTA Awards
• Fundraising Champion 2016 – Agents Giving Awards
• Best Small Letting Agent 2016 – Letting Agent of the Year Awards
• Best Letting Agent 2016 – Guild of Property Professionals Awards
• Best Letting Agent 2017 – Guild of Property Professionals Awards

Bassets Sales & Lettings Salisbury

How have we been able to achieve these awards and the success we have had so far? From the fantastic feedback we get from our Buyers, Seller, Landlords and Tenants. We strive to be the best in the business and proved a service that you would be happy to tell others about. Here is just some of the feedback we have received from a few of our happy customers.

I would like to pass on my sincere thanks to all in the Amesbury and Salisbury branch; I would also like to specifically single out Quentin who has been extremely helpful in guiding me through a difficult process. I highly recommend Bassets as an estate agency and your awards are well deserved. My association with you has been outstanding. It has been a wonderful experience.” Landlord, Bassets Lettings.

I absolutely couldn’t recommend Bassets enough. They dealt with my sale and purchase, and without them it would have fallen through several times. The house sold for more than I expected in a matter of days. Professional, quick, friendly – I can’t see another estate agent being comparable.” Seller and Buyer, Bassets Estate Agent Salisbury.

Their advice, pro-active approach and quality of communication was much appreciated and made the whole process stress-free. We have nothing but praise for Bassets and will be happily recommending them at every opportunity.” Seller, Bassets Estate Agent Tisbury.

On top of trying to make sure we do our best in the workplace, we also try to help and contribute in the local community as well. As an independent and family run business, we take our social responsibilities very seriously; we always look to give back as much as possible. We are well known for our commitment to the community and we have been recognised both locally and nationally for the charitable work we do. A few of the organisations that have we done community work with include; Dogs Trust, Trussell Trust, Children in Need, Salisbury Stars Appeal and other local charities.

This is why as a company and a business we are, as our tag lines states “Different in so Many Ways”.  If you are thinking of lettings or selling then please give us a call today and find out how we might help you.

Corporate Charity Gala Quiz 2018

Corporate Charity Gala Quiz 2018

On Friday 9th March, 29 teams took part in this fundraising event held at Salisbury Arts Centre.

Organised by Salisbury Rotary Club, Salisbury Chamber and Salisbury BID, three local charities (Wiltshire Air Ambulance, Wilton Riding for the Disabled and Salisbury Rotary Club) will be benefiting from the fantastic total of £5,650 raised at this event.

The main event of the Quiz was hosted by Spire FM’s Chris Wright and Ian Newman acted as auctioneer for the evening.

Bassets entered two teams into the Quiz, one for both Sales and a Lettings. Unfortunately neither came out victorious, in the end it was a big congratulations to Blue Bee Solutions who took home the winner’s title after winning the tie breaker question against Trethowans. However Bassets Lettings did do us all proud, coming in a respectable 4th position only 4 points off the winners.

Bassets - Salisbury Lettings
Lettings Team
Rotary Club Corporate Gala Quiz
Corporate Gala Quiz  2018 Final Standings

Christmas Opening Hours 2017

Christmas Opening Hours 2017

We hope you’re looking forward to Christmas as much as we are, here’s just a quick reminder of when our offices will be open over the Christmas and New Year period.

Thursday 21st Dec: Normal Hours (9:00 – 17:45)
Friday 22nd Dec: 9:00 – 13:00
Saturday 23rd Dec: CLOSED
Sunday 24th Dec: CLOSED
Monday 25th Dec/Christmas Day: CLOSED
Tuesday 26th Dec/Boxing Day: CLOSED
Wednesday 27th Dec: CLOSED
Thursday 28th Dec: 10:00 – 16:00
Friday 29th Dec: 10:00 – 16:00
Saturday 30th Dec: CLOSED
Sunday 31st Dec/New Years Eve: CLOSED
Monday 1st Jan: CLOSED
Tuesday 2nd Jan: Normal Hours (9:00 – 17:45)

Tenants, for any emergencies over the festive period, the contact details are as follows;

Smelling Gas:
This is URGENT then PLEASE CALL : 0800 111 999

Plumbing & Heating:  
Stonehenge Plumbing & Heating: 01722 212052
SGS:  01722 331066
Bennett & Dean: 01722 515024

SGS:  01722 331066
Bennett & Dean: 01722 515024

Please note: If the matter is not an emergency or the issue is a fault of the tenants then any invoice may be passed onto you to pay.

Merry Christmas and Happy New Year from everyone at Bassets Sales & Lettings!